Document problems and solutions as articles for our Knowledge Base and reviews and approves knowledge articles written by others
- Prepare necessary documentation around technical procedures as well as operational procedures.
- Report defects and design issues to our development teams.
- Work on most complex database-related issues directly with Team/DBAs/Development
- Mentor and coaches team members.
- Perform root cause analysis of recurring issues.
- Act as a single point of contact for escalations.
- Perform proactive reviews of hosting environments to improve system reliability and prevent future support engagements.
- Support highly-available cross enterprise common/middleware applications on a large, global network.
- Microsoft technologies as well as other 3rd party technical solutions, OS/DB/SQL
Preffered Skillsets Experience
- Microsoft SQL Server Certified , Azure SQL cert is mandatory
- Advanced SQL Server knowledge working in a mid to large-size organization. SQL DB backup/restore, install/configure Database, Maintain Database Security, Diagnose and troubleshoot Database errors.
- T-SQL, PowerShell, or equivalent scripting knowledge, preferred
- Working knowledge of technologies including Windows Operating System, Windows Clustering, AlwaysOn, and Active Directory
- Proficient in the following areas : host and deploy enterprise software, Azure, virtualization, cloud
- troubleshooting tools like BlackBox, Fiddler, WireShark, or equivalent system/application/performance monitoring tools.
- Able to stay organized, manage and prioritize over 5 simultaneous ongoing support investigations
- Ability to train on working with Development Teams to provide support and feedback for troubleshooting application/deployment issues.
- Good problem-solving skills, along with the ability to work independently, as well as part of a cross-functional team.
- Knowledge of writing advanced SQL/DB scripts to perform troubleshooting
- Software support experience demonstrating troubleshooting / analytical skills
- Proven ability to mentor, coach, and develop internal education programs
- Verbal and written command of the English language.
