Sr Customer Service Executive - Network Operations & Support

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SMW4 CLS Sr Exe is mainly responsible for 24x7 Operation &
Maintenance of wet plant and dry plant equipments at landing station as well
as submarine cables Networks. Responsible for traffic monitoring and fault
analysis and its rectification, Call Handling & Complaints management,
Planned and unplanned activities management and timely & regular updates,
Compliance to JSMD Guidelines and maintaining MTTR, Active coordination with
Cable stations, NOC & vendors to resolve system related problems, Circuit
provisioning, activation, De-activation and testing and Coordination with
cross-functional teams to adhere to the defined processes.

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Operation
& Maintenance of cable station equipments and associated NMS

Maintain
Cable Networks Operations & Network & Traffic up Time

Provisioning
of circuits & path in cable Network

Testing
and maintaining the restoration path & keeping ready for use

Opening
& tracking the call IDs with vendor for remedial action

Compliance
with quality audit process and JSMD Guidelines

Opening
SMW4 TTs and precise & timely update
to consortium

Notifications
for planned and unplanned Events to all stake holders and consortium members

Coordination
with cross-functional teams to adhere to the defined processes

Coordination
with NOC, other cable stations & Vendors

Coordination
with NOC and other CS for network fault troubleshooting

Preparation
& analysis of Equipment & NW performance reports

Root
cause analysis of the repetitive/major failure and remedial action

Perform
preventive & corrective maintenance

Active
coordination during Cable failure & repair and restoration