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Sr Customer Service Executive - Network Operations & Support

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  • Posted 15 hours ago
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Job Description

  • Hands-on experience working with enterprise data sources such as SAP, with the ability to extract, validate, and interpret financial and operational data

  • Strong expertise in Power BI for data modeling, DAX calculations, and development of interactive dashboards and management reports

  • Practical experience using Power Automate to design and manage automated workflows, data refresh processes, and business notifications

  • Advanced proficiency in MS Excel, including complex formulas, pivot tables, and data reconciliation techniques

  • Solid understanding of financial analysis concepts, including Actuals vs Budget variance analysis, SSP (Standalone Selling Price) calculations, and revenue-related metrics

  • Ability to translate complex data and financial insights into clear, actionable information for business stakeholders

  • Strong communication skills with the capability to collaborate across technical and non-technical teams

  • More Info

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    About Company

    Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
    We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
    In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

    Job ID: 139067381