SR COUNTER STAFF

Job Title

Counter Staff

Function

Operations

Reporting to

Service Center Incharge

Responsibilities

• A professional demeanor and broad knowledge about the business's products and services.

• To convert all footfalls into bookings

• Build good rapport with customers.

• Ensure on time reporting.

• To act as a Sales personnel, a customer service personnel, and as operations personnel

• Support the operations team in Tele calling of undelivered shipments (whenever possible)

• Support the operations team in coordinating with the delivery staffs and updating PODs of delivered shipments (whenever possible)

• Ensure proper maintenance of the counte r/take ownership.

• Track the cash bookings daily and update the status to regular/important clients.

• Ensure NIL errors during data entry.

• Maintain all the necessary records/reports.

• Achieve/surpass the targets set by HO/Regional retail in charge.

• Convert normal bookings into high revenue yielding products like TDD.

• Provide sales lead information in the requisite format to the retail in charge.

• Explain all the products to customers and guide them in choosing the product which is best suited to their requirement.

• Tally the cash realized from the daily sale and hand it over to the agency, who picks it up, after verification of IDs, etc - Follow the process.

• Ensure proper dressing/grooming as per company standards.

• Ensure that branding (glow sign boards/Logo letters) aremaintained neatly.

• Coordinate with the Admin/Retail in-charge, for proper upkeep and overall neatness of the counter.