When you join Accurate Background, you're an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
Job Description
Job Purpose: You will play a key role in providing IT support for our teams globally. You will be responsible for troubleshooting technical issues, supporting various IT systems, and working collaboratively with the global IT team to ensure smooth operations across multiple regions. Although you will be based in India, you will provide support for teams across the company, reporting directly to the Global IT Manager in the USA.
Responsibilities
- Provide advanced troubleshooting for hardware, software, network, and system issues.
- Manage the full lifecycle of IT assets and ensure proper user access controls, including provisioning, monitoring, and decommissioning.
- Assist with server and network configuration, monitoring, and maintenance.
- Diagnose and resolve escalated technical issues while managing the helpdesk queue to ensure timely responses and efficient ticket prioritization
- Collaborate with the global IT team to implement IT projects and infrastructure improvements.
- Manage user accounts, permissions, and security policies across systems.
- Maintain and improve IT documentation, ensuring consistency and clarity across regions.
Qualifications & Skills Required
- 5+ years of experience in IT support, systems administration, or related roles.
- HSC & relevant certification /Graduate.
- Advanced knowledge of Microsoft Office Suite, Windows Server, Active Directory, and networking protocols (DNS, DHCP, TCP/IP).
- Experience with cloud platforms like Microsoft 365, Azure, or AWS is a plus.
- Ability to handle complex troubleshooting tasks and work with cross-regional teams
- Strong customer service mindset and ability to work in a fast-paced global environment.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Willingness to work flexible hours to provide support to teams across different time zones.
- Proactive, detail-oriented, and committed to problem-solving.
- This position is full time in office, based in Thane, India. Requiring 5 days a week in the office.
- The Technical Operations Associate may be required to work flexible hours to
- accommodate different time zones or urgent situations.
Please note that the above job description represents a general overview of the responsibilities and requirements for this position at Accurate Background. Duties and qualifications may vary based on specific business needs and organizational changes.
The Accurate Way
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it's what's best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
Equal opportunities
Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.
Special Notice
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [Confidential Information].
- Please be advised that all legitimate correspondence from an Accurate employee will come from @accurate.com email accounts.
- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
