The purpose of the role is to
- Meet the business objectives initiated by the respective country Retail Assets Business
- Customer focused need-based selling
- Deepen customer relationship and sell credit cards and maximize penetration from Internal channels only
Business Drivers
- Achieve personal sales target
- Segment focus, customer focussed needs-based selling
- Being a Credit Cards Clients Executive, focus has to be on internal Branch and Intra channel sourcing HVS customer relationship and fulfilling needs with respect to Assets.
Customer Experience
- Operational quality - Error free customer application & documentation
- Responsive and responsible selling
- Practice appropriate sales and marketing skill
- Ensure nil Customer complaints
Risk Assurance
- Conduct CDD, MLP & TCF diligently
- Zero tolerance – Fraud, Mis-selling
- Attend training, acquire knowledge and apply to job function
- Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Key Responsibilities
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Serve as a Director of the Board
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Other Responsibilities
- Embed Here for good and Group's brand and values in team
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
- Multiple functions (double hats)
Skills and Experience
- Good Interpersonal Skills
- Customer and Service Orientation
- Banking knowledge
- Management Information Skills
- Competitive awareness & benchmarking
- Excellent communication, interpersonal & relationship building skills
- Able to pick up new concepts quickly
- Able and excited about going out to meet new customers
- Coordinate customer events for the cluster along with the product team
- Aggressive Sales call plans to acquire large prospective customers through referrals.
Qualifications
- Graduate/ Post Graduate, consistent academic career
- Extensive sales experience (2 to 5 years)
- Sales focused and highly target oriented
- Able to pick up new concepts quickly
- Able and excited about going out to meet new customers
- Competitive awareness & benchmarking
- Excellent communication, interpersonal & relationship building skills
- Banking knowledge of the product
- Management Information Skills
- Good Interpersonal Skills
- Customer and Service Orientation
