Roles & Responsibilities:-
- Collaborate with stakeholders, such as business managers, users, and technical teams, to understand their needs and gather requirements for new projects or process improvements.
- Analyze current business processes, workflows, and systems to identify areas for improvement, increased efficiency, and cost reduction.
- Identify gaps between current and desired business processes and propose solutions to bridge those gaps, ensuring that the proposed solutions align with business objectives.
- Collaborate with technical teams and subject matter experts to design solutions that meet business requirements, considering factors such as feasibility, scalability, and usability.
- Continuously monitor and evaluate implemented processes and systems, identifying areas for further improvement and suggesting enhancements to drive efficiency and productivity.
- Experience with Pre-sales development & Post sales development.
- Managing day to day working relationships with developers / Team Leads of the project/clients, setting and managing delivery/delivery expectations.
- Great knowledge and experience in estimation techniques, wireframe, creating a project plan, and driving the project from start to finish is a must.
- Exposure to project management, Project planning, schedule, cost & resource allocation.
- Document requirements, business rules, and processes using standard methodologies, such as creating user stories, work breakdown structure, process flowcharts, functional specifications, and other relevant documentation.
- Good experience with tools like: MS Visio, Balsamiq.
- Timely status reporting to management and to the client.
- Ability to manage escalations and issue resolution.
- Consultative role in understanding business / defining frameworks for projects.
- Delivering and communicating add-on features solutions to clients.
- Working with the team to ensure delivery of client expectations and ensuring the solution is right and is client quality.
- Good knowledge of APIS, Web services, Payment Gateways.
- Analyze complex requirements and suggest solutions based on experience.
- Prior programming knowledge would be an advantage to this role.
Must have -
- Minimum 4 years of Experience as a BA in IT Service Industry.
- Proven experience as a Business Analyst role.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas to technical and non-technical stakeholders.
- Proficiency in business analysis methodologies, tools, and techniques.
- Familiarity with project management principles and practices.
- Knowledge of industry best practices and emerging trends in business analysis.
