Sr. Business Analyst, CSS India Shared Services, NA

Job Description:

We are looking for a passionate Analyst to turn data into information, information into insight and insight into business decisions for the CSS. The Analyst is responsible for collaborating with Sales, Business Operations and other internal teams to manage Booking, various aspects related to post booking, sales operations & delivery operations for CSS. Key element of the role is to provide resolution to issues through research, analysis and develop solution in liaison with other internal teams by adhering in compliance to the policies.

The position will report into the India Sale Operations/Delivery Operations, housed within the broader Business Operations team of CSS, working alongside and in conjunction with other internal teams.

Skill Set:

• Experience working in Order Management, ideally in a analyst role would be preferred
• Develops, implements, maintains, and is responsible for continuous improvement to operational process & policies including but not limited to: contractual amendments, cancel & replace, decommission management, SLA & discretionary rebates, accounts receivable & DSO management, project accounting administration & support, contractual support
• Facilitating and managing Oracle's Opportunity to Cash processes as they apply to OMCS along the lifecycle, in particular at order booking status and in contract management / administration
• Partnership with global functions including finance, accounts receivable, credit & collections, and order management to improve speed & agility of processes as they apply to OMCS
• Developing new policy and procedures to improve the day to day management of the business, independently and in partnership with global functions and other OMCS teams
• Provides programs to improve operational efficiency, consistency and compliance in support of the organizations financial and tactical business objectives.
• Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes
• Serve as a liaison with other divisions such as Finance, Contracts, Accounts Receivable, Booking, Collections and Risk Management in an effort to ensure accurate and timely transaction processing.
• Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives.
• Drive implementation of new processes and procedures.
• Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.
• Attention to detail critical. Ability to collect, organize research and suggest solutions.
• Follow-through skills necessary to get information from internal and third parties
• Relationship management skills strongly desired.
• Strong written and verbal communication skills to interact with management and possible clients desired
• Persistent & Results oriented, Proactive, team player & Positive and 'Can Do' Attitude and Work closely with management to prioritize business and information needs
• Good understanding of Excel
• Excellent Communication, Analytical &Reporting skills
• Good Team Player and a fast leaner
• Experience at least 6-10 years
• Multi-tasking ability, flexibility to work in shifts

Location:Bangalore

Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

Career Level - IC3