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Tech Mahindra Limited

Sr. Associate WFM (RTA)

Tech Mahindra Limited
Pune
2-4 Years

This job is no longer accepting applications

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  • Posted 24 months ago
  • Over 100 applicants

Job Description

Job Title : Sr. Associate WFM (RTA)
Location : Pune
Experience : 2 Years
Skills : Should be able to manage Queue and floor, Schedule Adherence and preparing APR reports

Job Description :
Analysis Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Maintain data integrity
Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis
Should be open to change, Multi-tasking skills
Ability to manage real time queues and skill changes
Communication between Team Locations to effectively manage the staff
Ensure is able to effectively manage floor discipline
Ability to think on toes and take accurate decisions which will help in meeting the service goals
Meet Real Time Adherence
SLA Service Level/Abandon Rate Targets met on a consistent Basis
Real Time Reporting Timeliness & Accuracy
Client Management Internal and External
Ability to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basis
Ability to handle high level data analysis and data

Applicant's Specifications :
Good knowledge of MS Excel & other MS Office Applications
Should have good communication skill
Should have good Knowledge of Avaya CMS
Ability to think strategically and work in terms of business opportunity and growth
Candidate should be ready to work in a 24*7 environment
Ability to handle pressure and a natural go getter
Knowledge of Scheduling should have understanding of basics in Scheduling



More Info

Job Type:
Permanent Job
Industry:
ITES/BPO/Call Center
Role:
MIS Executive
Function:
IT
Employment Type:
Full time

About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.


Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 71214341

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Last Updated: 16-10-2025 09:22:29 AM
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