Role Purpose
The role includes the Accounts Receivable (AR) Monitoring, Cash Collection & Follow‑Up, Payment Application & Reconciliation, Dispute Management, Escalation & Risk Management, Reporting & Performance Tracking, Compliance & Documentation, Stakeholder & Relationship Management, Handling customer and business queries, translation of documents, resolving of exceptions as per defined SLA for Corporate, Owned, and Managed hotels.
Key Accountabilities
- Support customer and business queries and perform document translations in both Chinese and English.
- Identify overdue and high‑risk accounts requiring immediate action and proactively follow up with hotels/customers via calls, emails, and reminders to secure timely payments.
- Ensure receivable balances are accurate, up to date, and properly maintained in the system.
- Investigate and resolve payment issues, including disputes, short payments, unidentified receipts, and misapplied cash, by coordinating Billing, Business, and other stakeholders, and ensure disputed items are properly tracked and excluded from active collection until resolution.
- Monitor customer payment behavior and flag potential bad debt risks early; support legal or external collection action when required.
- Prepare daily, weekly, and monthly collection reports, track key KPIs (Cash Collected, DSO, Collection Effectiveness, 90+ AR),and provide insights and commentary to support management decision‑making.
- Ensure all collection activities comply with internal policies, SOPs, and regulatory requirements; maintain accurate documentation and record‑keeping supporting seamless internal, external, and SOX audit activities.
- Maintain professional and effective communication with hotels/customers and collaborate with Billing, AR, Finance, Business, and Legal teams to support end‑to‑end R2C processes.
- Actively participate in and support team and process‑related projects and continuous improvement initiatives to drive operational excellence and cash‑flow optimization.
Key Skills & Experiences
- Education and Experience:
Degree/Diploma in Language along with Bachelor's (B.Com) degree or Masters degree in Finance or accounting Preferred ,
2+ years of work-related experience. Proficiency in language (Reading, Writing, Speaking & Translation)
- Technical Skills and Knowledge
Good knowledge of relevant Systems and applications used in accounting function like PeopleSoft. Conversant with MS
Office, Excels, ERP exposure
Communication – Possess good communication skills.
Flexibility – Flexible to work in multiple shifts
Ability to work in cross functional teams
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