Contract Administrator

Key Responsibilities

• Process and manage customer service contract orders in compliance with established SOPs and organizational guidelines.
• Support global teams in contract administration activities across multiple regions.
• Work closely with proposal administrators, delivery teams, billing teams, and regional stakeholders to ensure seamless contract execution.
• Ensure compliance with service contract policies, procedures, and audit requirements.
• Handle routine operational tasks independently while following defined processes and seeking guidance for new assignments.
• Maintain confidentiality of sensitive commercial, financial, and technical data.
• Support order-to-cash cycle activities including order entry, validation, tracking, and closure.
• Extract operational data and prepare regular reports for regional and business stakeholders.
• Contribute to root cause analysis for deviations, process gaps, and operational issues.
• Document deviations, support corrective actions, and respond to internal/external audit requirements.
• Coordinate with internal teams using MS Teams, Outlook, and other communication tools for process updates and issue resolution.
• Engage with regional stakeholders to ensure contract progress aligns with customer expectations.
• Assist in monitoring contract performance and supporting process improvements.
• Create and maintain process documentation, work instructions, and workflow guidelines.
• Participate in continuous improvement initiatives to enhance operational efficiency.