Job Title:
Sr. Analyst, Global Analytic
Job Description
About Concentrix
Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world's best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people.
Concentrix provides services to clients in our key industry verticals: technology & consumer electronics retail, travel & ecommerce banking, financial services & insurance healthcare communications & media automotive and energy & public sector.
Visit www.concentrix.com to learn more.
About Concentrix Analytics:
Our global analytics team, with deep industry expertise inspires intelligent change by infusing Analytics First philosophy into multiple businesses. We bring in best-in-class analytics delivery to the organizations in different industries and help them wield data and analytics as a competitive armor, operational accelerant, and innovation catalyst. We provide a plethora of analytics solutions such as Customer Experience analysis, Speech &Text Insights, Operational analytics, Journey analytics, Social Media analytics, Collection Analytics, Payment Integrity, Revenue & Sales Analytics, driving relevant business impact to our customers.
With more than 15 years of data mining and visualization experience, we serve hundreds of clients including many Fortune 500 companies across the globe. We have been recognized among the top 50 Market Research and Analytics companies by GreenBook for four consecutive years, positioned as a leader in the 2019 Everest Group (CX) Analytics Services PEAK Matrix, recognized by Forrester as a strong performer receiving the highest score possible in seven criteria in The Forrester Wave in 2020 and the Best in Biz Awards North America has recognized Concentrix Analytics and Consulting's Banking Industry Collection Analytics offering as the Most Innovative Service of the Year 2021.
For more information, please visit Analytics & Consulting | Concentrix
- KNOWLEDGE: Include professional expertise/theories essential to perform the job, knowledge of equipment technology and software.
- QA Project Management Expertise: Experience and working knowledge of best practices in developing and leading/managing projects to create solutions, plan, budget, and execute projects in support of customer/business objectives/goals. This includes the ability to work across the organization to plan for the supporting project/activities needed to successful implement customer programs/projects. Coordinate testing with other Quality Assurance team members.
- Leadership: Willing to take a position vs. managing a position ability to drive change within the organization ability to build consensus/coalitions amongst diverse (or divergent) interests acts with integrity takes the initiative exercises sound judgment sets the example.
- Analytical/Problem Solving: Intellectual capacity and ability to gather, sort and analyze data and then develop logical conclusions critical thinking skills familiar with problem solving tools/techniques and able to communicate options, conclusions, and recommendations to both the business and the technology teams.
- Interpersonal/Communication: articulate and capable of conveying ideas clearly/concisely sensitive to needs of the audience ensures the customer, as well as service areas within Technology & Systems are kept informed of plans, status, and current problems/challenges manages around internal politics empathetic, good listener.
- SKILLS AND ABILITIES: Include talents the individual must possess, and capabilities acquired through nature, education, training, and experience. Please exclude generic requirements such as ability to multi-task, ability to work with little supervision, etc.
- Proficiency with multiple productivity tools including, or very similar to:
- Database Querying (SQL Server, Azure, Netezza, Oracle)
- Big Data / Hadoop
- Middleware software execution and administration (Biztalk)
- ETL Software (DataStage)
- HP Quality Center, ALM, Quick Test Professional,
- Microsoft Office, Outlook, SharePoint
- Spreadsheet skills. (e.g., Excel) - Test definition, Requirement Mapping etc.,
- Presentation skills. (e.g., Power Point)
- Data flow diagrams - Visio
- Word-processing skills. (e.g., Word)
- Desktop publishing skills. (e.g., Publisher)
- Data Compare tools (e.g., Beyond Compare)
- Automation Tools
- Extensive knowledge in systems development lifecycle methodologies, test structures, risk analysis and control in software development methods
- Capture and maintain Quality metrics
- Maintains QA standards
- Interviews and works closely with the business to gather/clarify business requirements.
- Stays informed of the ways the organization uses its data
- Comprehends, and understands program/project strategy, road maps and timelines for execution
- Provides technical direction and training to other IT personnel
- Establishes projects and drives them to completion, on time and on budget meeting the customer's expectations and objectives.
- Assertively challenges questionable designs and/or assumptions and to critically evaluate project deliverables
- Mentor others through issues and if needed, facilitate resolution
- Must be a constant learner. Staying up to date on industry knowledge and striving to learn about new and emerging technologies and trends in the Exhibition, Information Technology (IT) industries as well as business practices and trends (including regulatory and compliance requirements).
- Experience and working knowledge of industry quality assurance best practices related to new systems development and modifications to existing systems
- Relentlessly seeks to understand the technology product & service offerings by vendors providing products and services in the quality assurance space.
- Identifies and applies technology-based solutions to support solutions required for business problems.
Location:
IND Pune - Amar Tech Centre S No.30/4A 1
Language Requirements:
Time Type:
Full time
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