Sr. Analyst - Associate Relations ( HRBP/Employee relations)

About Lowe's

Lowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About the Team

The Associate Relations (AR) team at Lowe's India partners with HRBPs and leaders to foster a fair, transparent, and engaging workplace. The team supports associates and leaders through thoughtful case management, proactive guidance, and policy enhancement, ensuring every interaction strengthens trust and alignment with organizational values. By listening to associate voices and sharing actionable insights, AR drives continuous improvement, nurtures positive experiences, and enables a high-performance culture.

Job Summary:

The Senior Analyst Associate Relations is a trusted advisor to associates, HRBPs, and business leaders, with accountability for driving complex associate relations (AR) cases, enhancing organizational culture, and shaping policies and processes that enable a compelling associate experience. This role goes beyond execution by influencing outcomes, independently managing sensitive cases, and designing scalable frameworks that strengthen Lowe's associate engagement strategy.

As a member of the India Associate Relations team under the HRBP function, you will provide subject matter expertise and deliver insights that guide leaders toward proactive associate relations interventions.

Roles & Responsibilities:

Core Responsibilities:

• Serve as a subject matter expert in Associate Relations, ensuring seamless experiences for associates and leaders.
• Independently manage mid-to-complex AR cases, including grievance redressals, PIPs, disciplinary actions, and escalations, partnering with Legal as needed.
• Act as a key advisor to HRBPs and CoEs on associate life cycle interventions, policies, and organizational culture.
• Counsel leaders and associates on HR policies and practices, balancing empathy with business needs and compliance.
• Drive efficiency and productivity by identifying process gaps, recommending automation opportunities, and implementing scalable SOPs.
• Design frameworks and success measures for critical AR activities, ensuring continuous improvement and alignment to organizational goals.
• Lead efforts to analyze and interpret associate data (e.g., exit interview trends, skip connects, grievance patterns) and present actionable insights to leadership.
• Contribute to the expansion of AR scope by proactively identifying emerging associate needs and innovating processes.
• Coach and support Analysts within the team, building AR capability and ensuring knowledge sharing.

Years of Experience:

• Minimum 46 years of experience in Associate Relations / HR Generalist role, with proven success in handling complex employee relations issues.

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Bachelor's degree

• Postgraduate in Human Resources or equivalent professional certification in Employee/Industrial Relations

Skill Set Required

Primary Skills (Must have)

• Proven expertise as an HR Generalist with specialization in Associate Relations.
• In-depth understanding of HR policies, labor/employment laws, and compliance requirements.
• Advanced skills in case management, conflict resolution, and stakeholder influence.
• Demonstrated ability to analyze data and provide actionable insights to business leaders.
• Strong facilitation and advisory skills with proven ability to influence outcomes at senior levels.
• Excellent communication (verbal and written) and interpersonal skills; adept at handling sensitive discussions with sensitivity and discretion.
• Proficiency in MS Office; experience with HRIS systems (e.g., PeopleSoft) is an advantage.
• Strong organizational skills, with a results-driven and continuous improvement mindset.
• Passion for creating a compelling associate experience and driving organizational culture.
• Ability to thrive in a high-profile, fast-paced, and ambiguous environment, demonstrating resilience and ownership.
• Ability to maintain a high level of confidentiality at all times.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe's wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act's privacy provisions.