Splunk Administrator/Engineer

Key Responsibilities:

• Execute change requests following Splunk TechOps runbooks and compliance standards.
• Use ServiceNow workflows and IA tickets to track and execute changes.
• Review and validate proposed Splunk configuration changes before implementation.
• Develop and maintain Splunk runbooks, including rollback and validation steps.
• Follow second-person review protocols and maintain documentation per guidelines.
• Provide ad hoc reporting and support customer escalations or incident investigations.
• Track KPIs and SLAs, including successful execution rates of approved changes.
• Execute production-grade changes via ServiceNow.