Job Description:
- As a Sales Specialist Trainer you will be playing a pivotal role in educating, training and empowering our teams on various Google products. This training will help the reps to have mastery in acquiring sales techniques without compromising on customer satisfaction. The training must also equip them with excellent product knowledge on Google workspace and other associated products such as Gemini and Chrome to help them deliver world-class solutions to educational institutions and enterprises in order for them to optimally use google products.
Responsibilities:
Develop curriculum:
- Design and develop training content including presentations, handouts, and self paced learning platforms, that align with Googles best practices and industry standards.
- Keep the training curriculum up-to-date with the latest changes and updates in the Google
Training Delivery:
- Conduct engaging and interactive training sessions for diverse audiences, ranging from beginners to advanced users, both in-person and virtually.
- Adapt training methodologies to accommodate different learning styles and levels of expertise.
- Inspire confidence enthusiasm in the trainees while delivering customer centric solutions.
- Handle both New Hire On-Floor Trainings
Hands-on Demonstrations:
- Provide practical, hands-on demonstrations of Google workspace solutions and functionalities, illustrating how to position a product feature, handle objections and identify opportunities for growth.
- Make trainees well versed with navigation of the tools used
- Offer real-world examples and case studies to enhance understanding.
Support during and after the training:
- Address participants questions and concerns during training sessions, fostering a collaborative learning environment.
- Provide ongoing support to trainees as they apply their knowledge to real-world scenarios
Performance Evaluation:
- Assess the progress and performance of trainees through quizzes, exercises, and practical assignments.
- Provide constructive feedback to help individuals improve their skills.
Stay Informed:
- Stay abreast of industry trends, changes in Google policies, and updates to the platform, ensuring that training materials are current and relevant.
Collaborate with Stakeholders:
- Work closely with the various teams such as Operations, Quality and the end Clients to understand their training needs and tailor programs accordingly.
Continuous Improvement:
- Seek feedback from participants and stakeholders to continually improve training programs.
- Proactively identify areas for enhancement and develop new training modules as needed.
- Open to feedback and adapt quickly to the changing business requirements based
Tracking Performance:
- Post teams going live on production floor, track performance in terms of the KPIs defined for the program
- Bring changes to the curriculum based on past batch performance and feedback
Required Qualifications:
- Proven experience handling Sales
- Proven experience in Training, particularly on Sales.
- Strong presentation, verbal and communication skills.
- Can use MS Excel, Google Sheets, Powerpoint, Google Slides, MS Word, Google Docs with ease.
- Ability to adapt training content for different skill levels, audiences changing business environment
- Experience in developing curriculum and training materials.
- Up-to-date knowledge of newer sales techniques
- Highly motivated, patient and supportive demeanor with a passion for educating empowering trainees.
