Specialist, Project Manager

Job Family: Program Management

Function: Professional Services / Customer Success

Role Type: Individual Contributor

Role Overview

The Project Manager in Customer Delivery supports the delivery of customer‑facing programs within ELS Professional Services. This role contributes to planning, coordination, and execution across defined programmes or workstreams, operating within established delivery frameworks and governance.

The person in this role will be working independently on moderately complex tasks while receiving guidance on broader programme strategy, prioritisation, and risk decisions. The role partners closely with more senior programme or delivery leads and contributes meaningfully to team‑based delivery outcomes.

Key Responsibilities

• Support delivery planning and execution for customer‑facing programs or defined workstreams.
• Own and manage assigned programme components (e.g. workstreams, phases, or customer engagements) under the guidance of a senior programme or delivery lead.
• Translate customer requirements and delivery plans into clear tasks, milestones, and tracking artefacts.
• Coordinate activities across cross‑functional teams, including Professional Services, Product, Engineering, and Customer Success.
• Maintain programme artefacts such as delivery plans, RAID logs, status reports, and customer updates.
• Identify delivery risks, issues, and dependencies, escalating with clear context and recommendations.
• Support customer communications and delivery governance activities.
• Contribute to continuous improvement of delivery practices, tools, and templates while developing domain expertise.

Experience & Skills

Required

• Foundational experience in programme, project, or delivery roles.
• Strong organisational, planning, and coordination skills.
• Ability to manage tasks independently within defined scope.
• Ability to manage multiple streams of work in parallel and prioritise accordingly.
• Clear written and verbal communication skills.
• Comfort working in customer‑facing or delivery‑oriented environments.

Preferred

• Experience supporting customer delivery or Professional Services engagements.
• Familiarity with programme or project management methodologies and tools (experience in SmartSheet preferred).
• Demonstrated interest in developing a specialism in programme or customer delivery management.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [Confidential Information].

Job: Program Management

Job Family: ENTERPRISE

Organization: Enterprise Learning & Skills

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 23358