About Department:
Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.
Position Purpose
:Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team
.
Preferred Functional Knowledg
- e:Indian Payroll Knowled
- geGood Written & Verbal Communicati
- onExperience into Customer Suppo
rt
Key Responsibili
- ty:Support clients on phone, email or remote support tools in using and deriving maximum value from the applicat
- ionAcquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and va
- lueProactively build strong customer relationsh
- ipsUnderstand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional man
- nerSolutionize either through configurations or workarounds to address client specific requireme
- ntsDevelop competence in the use of all the information systems used in implementation of the applicat
- ionEnsure all project related activities are completed so as to enable the organization to continuously track and improve the support proc
ess
Tools experience if
- any:Experience in GreytHR & Zen
desk
Qualification and Experi
- ence:Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic cl
- ientsExcellent client handling s
- killsDomain knowledge in Indian Payroll is mand
- atoryThorough knowledge of Indian Payroll statutory compliance will be an adva
- ntageHighly Customer Focused with ability to listen and engage customers to achieve desired ou
- tcomeExcellent verbal and written English communication s
- killsExcellent skills on effective telephone and email communic
- ationApart from English, familiarity in either Hindi, & other language's would be added advan
- tagesHigh degree of pat
ience
Ben
- efits:Excellent Opportunity to be involved in high impact work and progressive learning enviro
- nment.Great team members & energy filled work enviro
- nment.Competitive s
alary.
External Skills And Ex
- pertiseIndian Payroll Kn
- owledgeGood Written & Verbal Commun
- icationExperience into Customer
Support
