Senior Product support specialist

Eurofins It Solutions India

Bengaluru

5-8 Years

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Job Description

Provide Level 2 support for Microsoft Dynamics 365 CRM applications and interfaces.
Diagnose, investigate, and resolve incidents in accordance with defined SLA.
Collaborate with business teams, application owners, and infrastructure support.
Drive issue tickets to closure with high customer satisfaction.
Support rollout of D365 CRM SaaS applications (Sales, Customer Service, Marketing, Customer Voice).
Manage user access and handle data-related requests such as import, update, or migration.
Coordinate with IT and business teams to troubleshoot and resolve application issues.
Stay updated on new features, bug fixes, and enhancements released by the internal application development team.
Work with L3 support and Business Analysts to log bugs and analyze change requests.
Contribute to knowledge base creation for repetitive requests and FAQs.
Train super users and participate in webinars and Q&A sessions.
Support go-lives, including planned weekend availability if needed.
Basic troubleshooting of IIS, event logs, Windows Server, and SSO-related issues.
Familiarity with Microsoft Azure cloud concepts and tools.
Basic experience with Microsoft applications like Outlook, Teams, SharePoint.

More Info

Job Type:

Permanent Job

Industry:

Biotechnology

Role:

Product Manager

Function:

Employment Type:

Full time

About Company

Eurofins It Solutions India

Since 1987, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a network of independent companies in 60 countries, operating over 950 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.

Job ID: 128028765

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Last Updated: 16-04-2026 05:11:30 AM

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