Overview
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures
Position: Specialist, Customer Services
Location: Bangalore
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Shift Timings: 24/7 Rotational shift
Job Description
- 23 years of experience in operational support or similar roles.
- Proficiency in MS Office applications.
- Ability to validate systems and applications using defined checklists.
- Strong analytical skills with experience handling large datasets to create reports and dashboards.
- Excellent communication skills for effective interaction with internal and external stakeholders.
- Flexibility to work in shifts.
- Previous experience in CRM including experience not limited to hands-on with SAP and Salesforce for case handling and workflow updates.
- Skilled in maintaining accurate records and completing end to end processes.
- Strong experience in transaction processing and data management while handling high volume tasks like validation, documentation, and reconciliation.
- Specialized in non-voice operational support, including email processing, CRM updates, documentation handling, and workflow monitoring. (only internal calls)
- Experience in transitioning new activities, including process mapping, SOP creation, knowledge transfer, and stabilization of migrated tasks.
- Well versed in BPO operational frameworks, including SLA/KPI management, productivity tracking, quality checks, and escalation handling i.e. efficiently in fast-paced BPO environments.
- Graduate/Postgraduate degree (non-technical).
Experience
- Total Exp: 0-1 Years
- Rel Exp: 1 year
TekWissen Group is an equal opportunity employer supporting workforce diversity. 
