Essential Functions
JOB DESCRIPTION
Essential Function 1: Master data management
- Understand and apply MDM processes, policies, procedures and internal control standards
- Monitor timely and in accurate provisioning of master data requests. Drive the implementation of corrective actions
- Handling client queries and escalations, ensuring feedback to client queries within agreed turnaround time
- Timely monitoring of data quality and implementing corrective checks in SAP.
- Monitor and manage capacities and drive for productivity by continuous improvement ideas and implementation
- Perform daily activities on a professional level to improve the MDM KPI results
- Participate in daily team briefings/weekly team meetings
Essential Function 2: End-to-End process improvements
- Implementation of quality/continuous improvement projects
- Support process improvements initiatives and related projects
Essential Function 3: Relationship Management
- Maintain positive work relationships with all stakeholders
- Assist in establishing and maintaining strong, collaborative relationships with internal and external customers and ensure customer satisfaction.
Responsibilities
- Deliver high quality outcomes according to the defined process and timelines.
- Perform transactional activities according area of assignment etc.
- Follow the up-to-date operational procedures and adhere to the standardized process landscape.
- Conduct timely communication upon the inquiries from internal/external customers/concerned groups to ensure operational transparency.
- Ensure compliance with defined internal controls and legal requirements.
- Operational compliance on all regulatory, internal/external guidelines and support on audit activities.
- Establishing and maintaining strong, collaborative relationships and ensure customer satisfaction.
- Understand and apply process, policies, procedures and internal control standards.
- Meet the aligned SLA/KPIs/measurement for transactional activities.
- Other additional duties as assigned
Qualifications
Education
BCOM, MBA, MCA, Other Competitive Degree. English is must/ Desirable other foreign European languages.
Business Experience
Essential: over 3 years of experience in Master Data Management area and adequate process knowledge in SAP.
