Spanish-Speaking Customer Support Professional ( US Banking Process )

Bilingual Spanish Customer Support Specialist - US Banking Process

We're seeking skilled professionals proficient in Spanish to join our dynamic team! This is an exciting opportunity for individuals passionate about providing exceptional support to Spanish-speaking clients in the US Banking process. The ideal candidate will be responsible for communicating effectively in both Spanish and English, ensuring customer satisfaction and smooth handling of banking-related queries.

Key Responsibilities:

• Provide effective and timely support to Spanish-speaking clients via multiple channels (phone, email, chat).
• Assist customers with banking inquiries, troubleshooting issues, and guiding them through various banking processes.
• Ensure accurate and efficient resolution of client queries while maintaining high-quality customer service standards.
• Collaborate with cross-functional teams to resolve complex issues and provide optimal solutions.
• Maintain clear communication and update customer records as needed.
• Participate in training and continuous development to stay updated on product and process changes.

Qualifications:

• Fluency in Spanish (Minimum B2 Level) and English is required for this role.
• A minimum of 6 months of experience in a BPO environment is mandatory.
• Strong analytical, problem-solving, and communication skills.
• Previous experience in process management or handling customer issues in a financial services context will be an advantage.
• Ability to work in a fast-paced environment and meet targets.
• Strong attention to detail and organizational skills.