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Spanish-Speaking Customer Support Professional ( US Banking Process )

0-2 Years
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  • Posted 25 days ago
  • Over 50 applicants
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Job Description

Bilingual Spanish Customer Support Specialist - US Banking Process

We're seeking skilled professionals proficient in Spanish to join our dynamic team! This is an exciting opportunity for individuals passionate about providing exceptional support to Spanish-speaking clients in the US Banking process. The ideal candidate will be responsible for communicating effectively in both Spanish and English, ensuring customer satisfaction and smooth handling of banking-related queries.

Key Responsibilities:

  • Provide effective and timely support to Spanish-speaking clients via multiple channels (phone, email, chat).
  • Assist customers with banking inquiries, troubleshooting issues, and guiding them through various banking processes.
  • Ensure accurate and efficient resolution of client queries while maintaining high-quality customer service standards.
  • Collaborate with cross-functional teams to resolve complex issues and provide optimal solutions.
  • Maintain clear communication and update customer records as needed.
  • Participate in training and continuous development to stay updated on product and process changes.

Qualifications:

  • Fluency in Spanish (Minimum B2 Level) and English is required for this role.
  • A minimum of 6 months of experience in a BPO environment is mandatory.
  • Strong analytical, problem-solving, and communication skills.
  • Previous experience in process management or handling customer issues in a financial services context will be an advantage.
  • Ability to work in a fast-paced environment and meet targets.
  • Strong attention to detail and organizational skills.

About Company

We are a young, dynamic IT solutions and umbrella services company. System Audit is our thrust area and we have expanded our sphere to include various aspects of the same in our business endeavor. Founded on a vast IT experience, Shashwat is a technically sound and professionally reliable company with long term business relations as its singular objective. Our key differentiation in Audit space is our sound technological knowledge which helps us go beyond merely identifying and pinpointing the discrepancies. We give solutions In a short span of time since inception, we have earned the trust of customers across Maharashtra and our customers include business enterprises, educational institutes, banks and IT companies of repute.

Job ID: 118647755