Spa Manager, Hyderabad & Mumbai

Position: Spa Manager (Business Operations & Sales)

Reporting to: City Manager

Salary: 6 - 8 Lacs per year + perks + Monthly Incentives

Location: Hyderabad, Mumbai

Eligibility: Minimum 6 years experience in spa business operations

Our Brand: www.tattvaspa.com

Apply to this post on LinkedIn or drop us your resume on Whatsapp +918800891410 or email at [Confidential Information] with the title - Spa Manager,

An exciting opportunity to work in the fast growing team at Tattva Wellness Spa centres to lead business operations & sales for their premium spas located across 5 star hotels & resorts.

If you have successfully managed the business operations/sales for any F&B outlet, spa outlet, hotel front desk or other retail chain outlets with a focus on customer service, you are an ideal candidate to apply.

Responsibilities:

The Center Manager is the overall business head of the spa center and is fully accountable for

revenue performance, profitability, quality of service, operational excellence, team leadership, and guest satisfaction.

This role requires strong commercial acumen, leadership capability, and the ability to drive business

growth while maintaining premium brand standards.

1. Business & Financial Ownership

Own complete center-level P&L including revenue, costs, and profitability

Drive achievement of monthly, quarterly, and annual revenue targets

Plan and execute strategies to enhance service sales, memberships, and retail revenue

Monitor budgets, cost control, and inventory management

Analyze KPIs

2. Operations Excellence

Ensure seamless day-to-day operations in adherence to company SOPs

Maintain brand standards & initiate wellness experiential events

Oversee hygiene, safety, and compliance protocols

Ensure effective scheduling and optimal resource utilization

Review daily, weekly, and monthly MIS reports for performance monitoring

3. Guest Experience & Relationship Management

Deliver exceptional hospitality standards across all guest interactions

Handle high-level escalations and ensure complete resolution

Drive guest retention, repeat business, and positive online reviews

Build and maintain strong relationships with hotel/resort partners

4. Leadership & Team Development

Lead and manage Duty Managers, therapists, and front office team

Recruit, train, and mentor team members to ensure high performance

Conduct regular performance reviews and productivity assessments

Foster a culture of accountability, empathy, and service excellence

Drive continuous skill development and upskilling initiatives

5. Business Growth & Market Development

Identify local marketing opportunities and partnerships

Drive corporate bookings and membership sales

Implement new initiatives and campaigns as per corporate strategy

Support expansion initiatives and new center launches when required

Experience & Qualifications

Graduate / MBA / Diploma in Hotel Management / Hospitality / Retail / Sales & Marketing

610 years of experience in Spa, Salon, Hospitality, Retail, Hotels, F&B, or QSR

Minimum 23 years in a leadership role

Experience in managing P&L and revenue targets preferred

Key Competencies

Strong business and financial acumen

Leadership and team management skills

Customer-centric approach with high emotional intelligence

Strong analytical and problem-solving ability

High ethical standards and professional conduct

What's on Offer

Opportunity to lead and manage a full business unit

Leadership development with scope for larger regional roles

Cross-functional exposure across operations, sales, and business strategy

Platform to implement innovative ideas and drive measurable growth

About Tattva Wellness

Tattva Spa is India's largest and most trusted wellness spa and beauty services brand, operating 105+

spas across 40+ cities at premium hotels, resorts, and airports. With over 700 employees and

1,000,000+ guests served, Tattva continues to lead the wellness industry through operational

excellence and exceptional guest experiences.