Key Responsibilities
Strategic ITAM Leadership
- Define and own global ITAM managed services strategy aligned to client outcomes, revenue, and operational scalability
- Serve as executive ITAM SME for clients, pursuits, and internal stakeholders
- Establish standardized ITAM operating models aligned to ITIL, ISO, and regulatory requirements
- Translate client business drivers into measurable ITAM outcomes such as cost optimization, risk reduction, and lifecycle efficiency
Pre-Sales, Pursuit & Solution Design
- Lead ITAM solution design for enterprise and mid-market opportunities
- Develop RFP/RFI responses, SOWs, and client proposals including scope, SLAs, pricing, and transition approach
- Create executive-level presentations articulating ITAM value, delivery model, and differentiation
- Partner with Sales and Account teams to position ITAM as a strategic managed service offering
Managed Services Delivery Oversight
- Govern end-to-end ITAM lifecycle services for hardware, software, and cloud assets
- Define service catalogs, SLAs, SLOs, and KPIs for ITAM delivery
- Ensure integration between ITAM, ITSM, procurement, CMDB, and financial systems
- Oversee onboarding, transition, and stabilization of ITAM clients
- Drive continuous improvement initiatives focused on automation, data quality, and process maturity
Governance, Risk & Compliance
- Establish governance frameworks for licensing compliance, audit readiness, and contractual risk
- Align ITAM practices with regulatory requirements and software publishers
- Lead audit response strategy and remediation planning
- Monitor asset risk exposure including underutilization, non-compliance, and financial leakage
Business Growth & Market Expansion
- Identify new ITAM service offerings aligned to market demand and client needs
- Expand ITAM footprint within existing accounts
- Support pricing strategy, cost models, and margin assumptions
- Track market trends and competitor offerings to inform solution differentiation
Performance Management & Executive Reporting
- Define performance metrics across service delivery, financial optimization, and compliance
- Build executive dashboards for clients and internal leadership
- Translate asset and license data into actionable insights for decision-making
- Drive outcome-focused service reviews
Team Leadership & Capability Development
- Lead and mentor ITAM solution architects, analysts, and service leaders
- Set expectations for quality, accountability, and client engagement
- Build scalable delivery models leveraging onshore, nearshore, and offshore resources
- Identify skill gaps and drive ITAM, ITIL, and managed services training
Industry Engagement & Thought Leadership
- Represent the organization in client briefings, industry forums, and conferences
- Contribute to ITAM thought leadership, whitepapers, and service frameworks
- Continuously refine solution methodologies to maintain competitive advantage
