Key Responsibilities
Strategic ITAM Leadership
- Define and own the global AI-first ITAM managed services strategy aligned to client outcomes, revenue growth, and operational scalability.
- Serve as executive ITAM SME for clients, pursuits, and internal stakeholders.
- Establish standardized ITAM operating models aligned to ITIL, ISO, and regulatory requirements.
- Translate client business drivers into measurable ITAM value outcomes such as cost optimization, risk reduction, and lifecycle efficiency.
Pre Sales, Pursuit, and Solutions Design
- Lead ITAM solution design for qualified opportunities across enterprise and mid-market clients.
- Own ITAM sections of RFP responses, RFIs, and client proposals.
- Author Statements of Work including scope, assumptions, service levels, pricing inputs, and transition approach.
- Develop executive level presentation decks that articulate value, delivery model, and differentiation.
- Partner with Sales and Account teams to position ITAM as a strategic managed service offering.
- Support deal shaping, solution defensibility, and client presentations through close.
Managed Services Delivery Oversight
- Govern end to end ITAM lifecycle services including hardware, software, and cloud assets.
- Define service catalogs, SLAs, SLOs, and KPIs for ITAM managed services.
- Ensure integration between ITAM, ITSM, procurement, CMDB, and financial systems.
- Oversee onboarding, transition, and stabilization of new ITAM managed services clients.
- Drive continuous improvement initiatives focused on automation, data quality, and process maturity.
Governance, Risk, and Compliance
- Establish governance frameworks to manage licensing compliance, audit readiness, and contractual risk.
- Ensure alignment with software publishers, regulatory requirements, and client policies.
- Lead audit response strategy and remediation planning for managed services clients.
- Monitor asset risk exposure including underutilization, non compliance, and financial leakage.
Business Growth and Market Expansion
- Identify new ITAM service offerings aligned to market demand and client needs.
- Expand ITAM managed services footprint within existing accounts.
- Support pricing strategy, cost models, and margin assumptions for ITAM services.
- Track market trends and competitor offerings to inform solution differentiation.
Performance Management and Executive Reporting
- Define performance metrics across service delivery, financial optimization, and compliance.
- Build and govern executive dashboards for clients and internal leadership.
- Translate asset and license data into actionable insights for executive decision making.
- Drive service reviews focused on outcomes, not just operational metrics.
Team Leadership and Capability Development
- Lead and mentor ITAM solution architects, analysts, and service leaders.
- Set clear expectations for quality, accountability, and client engagement.
- Build scalable delivery models leveraging onshore, nearshore, and offshore resources.
- Identify skill gaps and drive training in ITAM, ITIL, and managed services delivery.
Industry Engagement and Thought Leadership
- Represent the organization in client briefings, industry forums, and conferences.
- Contribute to ITAM thought leadership, whitepapers, and service frameworks.
- Continuously refine solution methodologies to maintain competitive advantage.
Qualifications And Experience
Education and Certifications
- Bachelor's degree in Information Systems, Computer Science, Engineering, or equivalent experience.
- ITAM certifications such as CSAM or CHAMP preferred.
- ITIL v3 or v4 Foundation or higher strongly preferred.
Professional Experience
- 10 or more years of progressive IT Asset Management experience.
- Demonstrated success delivering ITAM as a managed service to external clients.
- Proven leadership in pre sales, solution design, RFP responses, and SOW development.
- Strong background integrating ITAM with ITIL based ITSM, procurement, supply chain and financial processes.
- Experience supporting global environments including international logistics and regulatory constraints.
Technical Expertise
- Enterprise ITAM and ITSM platforms such as ServiceNow, Flexera, Oomnitza, ManagedEngine, Jira ITAM, or equivalent.
- Asset lifecycle management, software license optimization, and audit defense.
- Reporting and analytics using Power BI, Looker Studio, Tableau, or similar tools.
- Automation and data quality improvement initiatives.
Leadership and Client Skills
- Executive presence with strong storytelling and presentation capability.
- Ability to influence C level stakeholders and close complex services deals.
- Data driven decision making with strong analytical skills.
- Entrepreneurial mindset with a focus on scalable services and measurable outcomes.
