Solutions Delivery Specialist - US mkt / SaaS - BLR

Michael Page

Bengaluru, India

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Posted 10 hours ago
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Job Description

Our client works with Fortune 100 companies
Report to the COO - high exposure

Job Description

Understanding of great operational design and familiarity with process engineering, knowing the importance of having just the right level of structure.
Ability to think abstractly and speak at all levels: Executive Facilitation & Storytelling, User Journey Design, Customer Experience & Product.
Design thinking depth, change management skills and a builder mindset. A player coach who can multiply teams with your experience and make it scalable with AI.
Outcome oriented and creatively scrappy: Hypothesize, hustle and hone. Knows when to bend frameworks, creates 2 way doors, technological self starter and treats setbacks as learning opportunities.
Serving as a front line conduit for ou'll turn field learnings into scalable playbooks, product improvements and customer outcomes.
Portfolio / Span of Control - 10 to 15 enterprise customers, 1 - 3M book of business ownership

The Successful Applicant

You've worked in consulting, deployments, customer success, or a transformation-adjacent role and have hands-on experience running structured workstreams
You're comfortable in ambiguity. You can scope a problem, make a plan, and execute without waiting for perfect information.
You communicate clearly across levels. You can write a crisp Slack to a user and a clean executive summary.
You actively use automation, no-code tools, AI workflows, have the curiosity and speed to learn fast
Bonus: Experience in enterprise SaaS, six sigma process design and or change management.

What's on Offer

Onboarding Sprint Value Realization Attainment across your customers (SLA)
Customer Experience & Implementation Health (Index Percentages)
NRR & GDR based on book of business
Internal optimization (process improvements deployed + impact)

More Info

Job Type:

Permanent Job

Function:

Consulting/Customer Success/Transformation

Employment Type:

Full time

About Company

Michael PageJob Source: www.michaelpage.co.in

Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.

Job ID: 145623537

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