Job Title : ServiceNow Customer Service Management Architect
Technical/Functional Skills
- 10+ years of experience as a Solution Architect for the ServiceNow implementation for leading global clients and implemented CSM module.
- Lead architecture discussions as the CSM representative
- Guide the implementation, configuration, and maintenance of interfaces/integrations with multiple CSM related ERP systems (preferably Cloud / On-Premises)
Experience Required : 10+ Years
Roles & Responsibilities
- Worked on Requirement gathering, provided design & end to solution, helped development team to prepare design, documentation, Development, Testing, Implementation, user training and Maintenance and to work with the process owner to define the roadmap for any given product and translate this into user stories.
- Preparation of Unit / SIT / UAT Test cases and execution of the same.
- Provide technical guidance and mentoring to application development teams throughout all the phases of the software development life cycle.
