Position Summary
As a Solutions Architect at Gruve India, you will be the lead for the Splunk Practice. You will be responsible for developing and leading the Splunk strategy, delivering technical leadership, and overseeing the execution of client engagements.
Key Responsibilities
Client Relationship Management:
- Own, develop, and grow client relationships.
- Act as the voice of the client within Gruve and serve as the escalation point for all engagement-related issues.
Project Leadership:
- Fully responsible for overseeing the delivery of projects, ensuring they meet client expectations and contractual obligations.
- Lead engagements with support from technical service management and project leads.
Stakeholder Alignment:
- Ensure seamless alignment across multiple stakeholders, including internal teams and external partners.
Customer Success:
- Drive customer success by ensuring service delivery meets expected outcomes.
- Identify opportunities for upselling and engage the sales team for pursuit.
Digital Transformation:
- Align services with customer transformation strategies and goals.
Service Planning and Review:
- Set up proactive service plans and conduct regular service review meetings with clients, covering both operational and strategic topics.
Solution Architecture and Design:
- Develop and design end-to-end architecture for Splunk deployments, ensuring alignment with business goals and technical requirements.
- Customize Splunk configurations for client environments, including data ingestion, parsing, and correlation to maximize insights from data.
Implementation and Deployment:
- Oversee the deployment, integration, and configuration of Splunk instances in client environments, ensuring best practices and compliance with industry standards.
- Lead and support the installation, assessment, tuning, and optimization of Splunk solutions to ensure optimal performance, scalability, and security.
Technical Leadership and Consultation:
- Act as the primary technical point of contact for Splunk solutions, advising on system design, architecture, data sources, and technical integrations.
- Collaborate with customer security, IT operations, and data teams to develop advanced analytics, searches, dashboards, and alerts tailored to business needs.
Issue Management:
- Act as the escalation point for delivery-related topics, including incidents and service requests.
Onboarding and Project Delivery:
- Oversee client onboarding activities, deliver upgrade/migration projects, and other service delivery initiatives.
Commercial Management:
- Support commercial change request management, contract compliance, and risk management.
- Assist in positioning additional service offerings and support contract renewals.
Knowledge Sharing:
- Provide training and knowledge transfer to clients and internal teams on best practices for using Splunk.
Documentation:
- Maintain thorough documentation of Splunk architectures, configurations, and standard operating procedures.
Basic Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 7+ years of technology-related project delivery experience.
- Security-related project delivery experience working with enterprise customers.
- Extensive experience in designing, deploying, and managing Splunk environments, including data ingestion, parsing, and correlation.
- Experience with Splunk products including:
- Splunk Enterprise Security
- Splunk SOAR
- Splunk User Behavior Analytics
- Splunk Asset and Risk Intelligence
- Splunk Observability Cloud
- Splunk IT Service Intelligence
- Strong understanding of cybersecurity principles, SIEM technologies, and incident response practices.
Preferred Qualifications
- Ability to assess customer environments, make design and solution recommendations, and troubleshoot multi-vendor issues.
- Ability to lead and organize a large virtual technical team with strong negotiation and people management skills.
- Understanding of cloud business models, hybrid infrastructure, and cloud operation processes.
- 7+ years of security-related project delivery experience in industries such as Healthcare, Government, Education, Manufacturing, Financial Services, or Retail.
Certifications (Preferred):
- Certified Information Systems Security Professional (CISSP)
- Certified Cloud Security Professional (CCSP)
- Security Certification SC-500
- Splunk Core Certified Power User
- Splunk Core Certified Advanced Power User
- Splunk Enterprise Certified Architect
- Splunk Core Certified Consultant
Additional Skills:
- Solid understanding of cloud security technologies: Threat Protection, CNAPP, SIEM, Multi-cloud Security, Identity and Access Management.
- Excellent written, verbal, and presentation skills.
- Ability to work under pressure and deliver results in a dynamic environment.
