Splunk, Grafana, Production Support Expert

Key Responsibilities

Technical Responsibilities:

• Provide production support for critical applications, ensuring timely resolution of incidents.
• Perform root cause analysis and debugging in live production environments.
• Develop and maintain Splunk queries for monitoring, alerting, and reporting.
• Create, read, and maintain Grafana dashboards for system monitoring and visualization.
• Work with SRE tools and processes including Kubernetes, Docker, Ansible, Jenkins, CI/CD pipelines.

Communication Responsibilities:

• Serve as a client-facing point of contact for production issues and updates.
• Draft clear, concise emails and update communication channels regarding incident status.
• Collaborate effectively with offshore and cross-functional teams.

Behavioral Responsibilities:

• Proactive in reporting issues and progress.
• Team player capable of working collaboratively to meet project timelines.