About Us
MyRemoteTeam, Inc is a fast-growing distributed workforce enabler, helping companies scale with top global talent. We empower businesses by providing world-class software engineers, operations support, and infrastructure to help them grow faster and better.
Job Title: Senior Implementation Consultant
Experience: 10 Years
Working Model: Remote
Shift: Night Shift(US Shift)
Note: Hindi Language is mandatory
Responsibilities
- Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM).
- Lead Discovery calls with customers and cross functional team.
- Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.
- Serves as solution architect on moderate to complex projects requiring integration with multiple products.
- Performs complex configuration, troubleshooting of Netomi's solution(s).
- Ensure Project/Process Documentation on the centralized repository.
- Participates in reviews(as and when required) with the customers and provide guidance regarding best practices.
- Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment.
- Leads business discussions regarding Netomi's value proposition at different levels of customer organization.
- Strong on data analytics and providing insights to the customer.
- Focus on driving efficiency in project delivery through initiatives.
- Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.
Requirements
- Overall Experience > 8-10 Years experience in Project Management preferably from a consulting organisation.
- Should have spent at least 4 years for a SaaS based organisation conceptualising, designing and deploying the solution.
- Articulate and possesses proficiency in client/stakeholder management.
- Strong communication skills both written and verbal.
- Ability to deliver under stressful condition.
- Ability to interpret functional specifications and translate them into technical configurations.
- Experience in implementation of SaaS product is a must.
- Understand basics of SQL and relational databases.
- Strong tool experience with JSON, Datadog, Postman, API Integrations.
- Ability to set up custom fields, workflows, business rules, and automation triggers.
- Familiarity with authentication methods such as OAuth, JWT, and API tools like Swagger, Zapier.
- Hands-on experience configuring SaaS platforms (e.g., Salesforce, Zendesk, Netomi, HubSpot, Workday, or ServiceNow).
- Basic proficiency in JavaScript, Python, or Node.js for customization or integration scripting.
