Solutions Architect

Hiring: Salesforce Solution Architect

Location: Bangalore

Experience: 8–14 Years

Hiring Type: FTE

We are looking for an experienced Salesforce Solution Architect to lead enterprise-scale Salesforce Service Cloud & Agentforce implementations.

Key Responsibilities:

• Own end-to-end Salesforce solution & technical architecture
• Design scalable Service Cloud, Case Management & Omni-Channel solutions
• Architect Agentforce / AI-powered service experiences
• Define data models, security, sharing & integration architecture
• Design integrations using REST/SOAP, MuleSoft & event-driven patterns
• Guide development teams on Apex, LWC, Flows & platform best practices
• Drive architecture governance, technical reviews and solution sign-offs
• Own performance, scalability, security, DevOps and CI/CD considerations
• Collaborate with clients, architects, BAs and delivery teams

Must-Have Skills:

Salesforce Service Cloud | Agentforce | Apex | LWC | Flows | Omni-Channel | Data Modeling | Security & Sharing | REST/SOAP | MuleSoft | Platform Events | Salesforce DevOps/CI-CD

Good to Have:

Salesforce Application/System Architect | Service Cloud Consultant | Agentforce Specialist | AI Associate | Integration Architect | Data Cloud | Experience Cloud

Ideal Candidate: Strong Salesforce architecture experience with hands-on Service Cloud + Agentforce/AI exposure and excellent stakeholder management skills

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