Title: ServiceNow Technical and Solutions Architect
Company: Atos
Location: either in Navi Mumbai, Maharashtra or in Pimpri-Chinchwad Maharashtra
Pay: ₹20L- ₹30L
Start Date: Immediate Joiners
The ServiceNow Technical & Solutions Architect will support the Atos ServiceNow Global Business Line and is responsible for shaping, positioning, and designing enterprise-grade ServiceNow products and offerings in collaboration with customers, account teams, and delivery teams. This role bridges application knowledge with business acumen, translating customer requirements into
high-value solutions that showcase the full potential of the ServiceNow platform. The position plays a key role in driving new business, enabling successful sales cycles, and ensuring proposed solutions are both technically sound and commercially viable.
1. Technical Expertise
- Strong understanding of ServiceNow architecture, capabilities, and integrations.
- Strong level of knowledge of multiple ServiceNow applications
- Strong understanding of one or more ServiceNow Industry solutions
- Familiarity with CSDM, CMDB best practices, and ITIL® processes.
- xperience specifying integrations between ServiceNow and third-party systems (e.g., monitoring tools, ERP, CRM, identity management).
2. Product & Offering Development and Support
- Identify opportunities for new products/offerings and collaborate with the Global Portfolio team.
- Collaborate with Global R&D/Development teams, as required, to develop/maintain/enhance Products, providing business knowledge and solution design.
- Help develop sales and product collateral to support new customers and potential customer tenders.
- Keep current on existing offerings and be able to present to potential customers explaining the business benefits and how it would fit into the client's ServiceNow landscape.
Examples:
- ServiceNow NowAssist
- ServiceNow Gen AI
- ServiceNow Agentic AI
- SecureHorizon – GRC/IRM & Security Operations, compliance requirements
- ServiceNow Sovereign solutions offerings collaborated with the larger Atos value propositions
3. Demonstrations and Proofs of Concept
- Build and deliver tailored ServiceNow demonstrations showcasing relevant use cases and value propositions.
- Configure demo instances and prototype workflows to illustrate proposed capabilities.
- Coordinate with ServiceNow to have their product development teams present platform functionality to the customer.
- Deliver product and prototype-based demonstrations.
4. Thought Leadership and Evangelism
- Maintain knowledge of the ServiceNow platform, roadmap, and latest release features.
- Advise customers & company stakeholders on platform governance, architecture standards, and operating models.
- Represent the company at industry events, webinars, and ServiceNow community forums
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
