Solutions Architect

About the job:

About the role:

We are looking for a customer-facing Solutions Architect – Gen AI & Voice AI to work closely with enterprise clients in designing and deploying Voice AI solutions integrated with their telephony and contact center ecosystems. This role sits at the intersection of AI, enterprise architecture, pre-sales, and customer success, helping organizations adopt cutting-edge Voice AI technologies at scale.

Location: Bengaluru (Work From Office)

Key Responsibilities:

• Design Voice AI solution architectures for enterprise deployments
• Integrate AI voice agents with platforms such as Genesys, Avaya, Cisco Contact Center, NICE CXone, and Amazon Connect
• Conduct technical discovery sessions with customer stakeholders, including IT, telephony, and security teams
• Build and demonstrate Proof of Concepts (POCs) and technical demos
• Create architecture diagrams, solution design documents, API documentation, and deployment plans
• Support customer infosec reviews, compliance discussions, and security questionnaires
• Collaborate closely with Sales, Product, and Delivery teams to ensure successful deployments
• Manage multiple enterprise engagements and act as the primary technical advisor during pre-sales and early implementation phases

Qualifications & Skills:

• Experience in Solution Architecture, Pre-Sales, or Enterprise Consulting roles
• Prior experience working in an AI, Conversational AI, Voice AI, GenAI, or SaaS startup environment is mandatory
• Strong understanding of contact center and telephony ecosystems
• Hands-on knowledge of SIP, RTP, PSTN, PBX, IVR, SIP Trunking, and Call Routing
• Experience with platforms such as Genesys, Avaya, Cisco Contact Center, NICE CXone, or Amazon Connect
• Expertise in enterprise integrations involving APIs, CRM systems, and contact center software
• Strong communication, presentation, and stakeholder management skills
• Ability to create technical documentation and architecture artifacts

Nice-to-have:

• Experience with Conversational AI, Voice Bots, or Contact Center Automation
• Exposure to Speech Technologies (STT/TTS)
• Understanding of LLMs and Generative AI solutions
• Experience working with CPaaS platforms
• Exposure to BFSI or large enterprise deployments

Interested candidates, please share your profile at: [Confidential Information]

OR apply directly.