Responsible for sales turnover and ensuring a positive customer experience through to conversion.
Build and maintain a loyal network of influencers to drive business generation.
Scout opportunities to reach end consumers through diverse sources, increasing business in a cost-effective manner.
Own the customer journey from lead generation to conversion.
Demonstrate multitasking abilities in managing relationships with diverse influencers and stakeholders (Interior Designers, Kitchen Studios, Bath Stores, and Trade partners).
Exhibit achievement orientation (targets) and execution excellence (sales tools, systems, process adoption).
Understand competition offerings and continuously raise the bar for customer experience.
Act as the first point of contact for escalations, ensuring timely resolution and customer delight.
Key Result Areas (KRAs)
Sales
Sales value generation at category level and Source of Awareness (SOA) level.
Effective conversion of leads.
Ensure 100% collection efficiency from customers.
Business Development
Maintain strong relationships and drive influencer participation in business generation.
Constantly identify and pursue potential business opportunities for conversion.
Customer Centricity
Achieve high Net Promoter Score (NPS) from consumers.
Maintain strong complaint closure index.
Address and resolve pre-sales complaints effectively.
System & Process Adoption
Deliver performance indices on processes and systems to drive business.
Ensure adoption of sales tools, systems, and processes for efficiency.
