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Solution Designer

Virtusa
India
8-12 Years
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Job Description

Skill Classification: BSS CRM (SSM) + Customer Lifecycle Management + CX Transformation

Mapped Demand: CSG

Experience: 8–12 years, 1–3 full lifecycle programs

Certifications Required: TMF Frameworx, ODA

Certifications Advantageous: Salesforce / ACP

Key Responsibilities

Conduct lifecycle & CX workshops

Define lead-to-care workflows

Align CRM with billing & OSS

Enable CLM governance

Support data quality & reporting

Domain Skills

Customer 360 & master data

Service lifecycle management

CRM–BSS integration

AI / Data Skills

Segmentation & personalization

CX dashboards & KPIs

AI-led retention analytics

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Bss Crm
Employment Type:
Full time

About Company

Virtusa

Job ID: 147320365

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Last Updated: 12-05-2026 09:10:34 PM
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