Solution Architect/Pre-Sales Engineer (US Shift)

SMS-Magic is a global messaging platform for popular CRM systems, supporting clients across 190 countries. The platform helps CRM users engage buyers, win, and retain more customer revenue while fostering strong customer relationships. SMS-Magic aids marketers by driving 6x more responses through automated campaigns and assists sales and account teams to increase engagement and close deals faster. Customer support teams benefit from handling 10x more cases with quick resolution times. The platform is seamlessly integrated, customizable, and available on Salesforce AppExchange and Zoho Marketplace.

This is a full-time, on-site role for a Solution Architect/Pre-Sales Engineer located in Pune. The Solution Architect/Pre-Sales Engineer will be responsible for designing and implementing solution architectures, consulting with clients, integrating software systems, and improving business processes. Day-to-day tasks will include collaborating with sales teams, understanding customer requirements, designing technical solutions, and ensuring seamless integration with existing systems.

• Solution Architecture and Integration skills
• Consulting and Business Process improvement skills
• Software Development experience
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal abilities
• Ability to work collaboratively with cross-functional teams
• Bachelor's degree in Computer Science, Engineering, or related field
• Experience with CRM systems, such as Salesforce or Zoho, is a plus