Responsibilities
JOB DESCRIPTION
- Manage opportunities and assist sales teams in the preparation, delivery, presentation and negotiation of multi-site rollout proposals, contracts and pricing.
- Respond to RFPs, RFQ s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions.
- Develop a deep understanding of Blackbox services capabilities.
- Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.
- Lead the design and execution strategy for multi-site rollout services, ensuring seamless deployment and standardized configurations across diverse geographic locations.
- Lead collaboration with SMEs from other pre-sales engineering groups to provide technical input where needed.
- Engineer deployment solutions for network refresh projects, working closely with clients to modernize legacy infrastructure, while minimizing downtime and business disruption.
- Drive infrastructure refresh initiatives, including server, storage, and network hardware upgrades, aligned with evolving business and technology requirements.
- Define support models and resource planning for Smart Hands services, enabling on-site technical assistance across various customer environments.
- Design scalable and flexible frameworks for on-demand support, including SLA-based engagements to handle ad-hoc technical requirements across IT infrastructure domains.
- Collaborate with Structured Cabling SMEs to engineer solutions that are compliant with standards and optimal network performance.
- Coordinate and deliver detailed Wi-Fi site surveys, including predictive and physical surveys, to ensure optimal coverage, capacity, and performance for enterprise wireless networks.
- Plan and manage deployment solutions for Wireless Access Point replacement and refresh projects, ensuring minimal user impact and improved wireless experience across all business-critical areas.
Knowledge, Skills & Abilities
- Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client's needs into solutions.
- Understanding various pricing models such as per port, resource based, ticket based, onsite, remote or Hybrid.
- Experience of solutioning on deals involving multi-site rollouts, network refresh projects, Smart Hands services, on-demand support, structured cabling projects (both copper and fiber), Wi-Fi site surveys and Access Point (AP) replacement and refresh projects, etc.
- Strong understanding of Pre-sales/Solutions process and activities with hands-on experience good bid/project management skills ability to manage multiple bids simultaneously.
- Ability to develop and deliver technical presentations with customers and tailor content to audience as appropriate.
- Display sustained energy and determination to meet challenging deliverables within stringent timelines.
- Ability to work independently with diverse & global teams and interact confidently with customers and internal stakeholders at all levels.
- Fluent English written and verbal communication skills.
- Experience running support teams and/or operations a plus.
- Experience with Enterprise Networking and Unified Communications technologies.
- Strong Microsoft office skillset with specific emphasis on Word, Excel and Power Point.
Education And Experience
- Degree in a computer Science and Engineering or equivalent role relevant experience.
- 6+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions.
- 4+ years of pre-sale experience developing multi-site rollout solutions or managed services solutions.
- ITSM training and certifications (ITIL,COBIT, etc.) a plus
- Extensive consulting experience, providing large, global customers with strategic and tactical planning for technology solutions.
- Demonstrated and verifiable track record of prior successful customer engagements (Examples of solution designs, statements of work and/or technical project plans are required).
- Experience with enterprise OEMs with a specific emphasis on Cisco.
CERTIFICATIONS
Industry certifications on technology partners, processes in one or more of the following preferred:
- ITIL
- BICSI
- Cisco Networking (e.g. CCNA)
KEY TECHNOLOGIES
- Enterprise Networking
- Structured Cabling
- Unified Communications
- Network Architecture
- Wireless Networking
