Become a cross-functional subject matter expert and collaborator; own the overall solution design and development for utility customers while working with our global engineering teams
Utilize requirement analysis, customer journey scope discussion, data integration, machine learning algorithms, design, solution architecture, implementation, delivery, customer-facing technical issue resolution, and discussion to support Technical Program Managers and Delivery Managers
Help remove guesswork and provide a framework; devise and own the gate process for each project that Technical Program Managers will follow to ensure every project is technically sound to achieve on-time, quality launches, without additional costs
Ensure Technical Program Manager implementation of new products is at the same fidelity as legacy products, reviewing new product performance, test cases, project plans, and risk mitigation from contract signing to launch
Own and coordinate the communication funnel between Product Management and implementation project teams regarding issues & risks impacting new product launches
Create a robust structure for continuous improvement of technical implementations and product solutions that promptly responds to internal and external stakeholder feedback
Utilize Bidgely product expertise and gap analysis to understand utility customer requirements, mapping, and customizations necessary to complete a project
Regularly hold feedback and collaboration sessions with other Solution Architects to improve the quality of implementations, solution mapping gaps, and training of Technical Program Managers
Manage select customer engagements using the Customer Onboarding team processes and tools
Assist Sales teams by developing the technical content of proposals, shortlist presentations, and quality technical training as needed.
