Role Overview
The Software QA Manager will lead and scale QA initiatives for Celigo's core platform, ensuring the delivery of high-quality, reliable, and scalable SaaS solutions. This role requires a dynamic and technically proficient leader who can balance people management, process excellence, and hands-on technical oversight. The ideal candidate is business-aware, customer-focused, and passionate about building world-class software quality teams that directly impact Celigo's platform reliability and customer success.
Key Responsibilities
Quality Leadership & Strategy
- Lead and mentor a high-performing team of QA engineers supporting critical platform areas.
- Define and drive the long-term QA vision, ensuring alignment with product and business goals.
- Foster a culture of quality, accountability, and continuous improvement across the QA organization.
- Represent the QA team in leadership discussions, articulating the business value of testing and quality outcomes.
Delivery & Execution
- Drive QA delivery for new features and releases by collaborating with Product Managers, Engineers, and Program Managers.
- Oversee the complete QA lifecycle from test design and automation to release validation and post-production support.
- Anticipate potential issues, mitigate risks, and make critical decisions to ensure timely, high-quality releases.
- Ensure adherence to Agile methodologies and optimize workflows using tools such as JIRA.
Technical Excellence
- Enforce QA best practices, including test planning, design, automation, and defect management.
- Evaluate and implement QA tools to improve test coverage and automation efficiency.
- Lead automation strategy and monitor execution to achieve optimal coverage and maintainable test frameworks.
- Partner with Development and DevOps to ensure scalability and performance testing are integral to product delivery.
Team Management & Development
- Hire, onboard, and develop top QA talent.
- Conduct regular 1:1s and provide constructive feedback and career development support.
- Motivate and engage the team, fostering collaboration across departments such as Product Management, Customer Success, and Documentation.
- Maintain high team morale and focus on delivery excellence through recognition and clear goal setting.
Cross-Functional Collaboration
- Partner with Product Management, Support, and Engineering to identify process bottlenecks and drive improvements.
- Work with Customer Success to analyze and resolve escalations and quality issues.
- Collaborate with NetSuite during their phased releases, ensuring Celigo products are validated against new versions and any issues are addressed.
- Prepare reports and participate in third-party audits and due-diligence reviews as needed.
Skills & Qualifications
- Bachelor's or Master's degree in Computer Science, Software Engineering, or related disciplines (EEE/ECE).
- 1014 years of experience in Software QA, with at least 24 years of management or team leadership experience.
- Proven success in delivering large-scale, complex SaaS projects with high availability and scalability.
- Experience with Agile methodologies; prior Scrum Master experience is a plus.
- Strong understanding of QA automation frameworks, test design, and quality metrics.
- Hands-on experience across the full product lifecycle, including post-production support.
- Excellent problem-solving, analytical, and organizational skills.
- Ability to handle ambiguity, drive decisions, and lead in a fast-paced, evolving environment.
