Software Engineering Lead Analyst

• Contribute to roadmap and strategy presentations that align to organizational goals and resources.
• Participate in the full SDLC Requirements Gathering, Analysis, design, and coding, testing, training, and operational support using agile methodologies
• Work with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing solution and design suggestions
• Designing solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows.
• Timely support of any implementation and performance issues reported on ServiceNow platform
• Configuration of Email Notifications and Alerts to notify users about specific activities in the system
• Develop User Interfaces - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules.
• Perform environmental promotional activities from Dev to Stage and Test.
• Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams.

Required Skills:

• SME in ServiceNow system applications and custom applications.
• Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting.
• Proven experience as a ServiceNow Developer with expertise in Flow Designer.
• Build and maintain automated workflows using Flow Designer
• Optimize and troubleshoot existing workflows to ensure efficiency and scalability.
• Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services
• Experience in Email notifications.
• Responsible for standard configuration, user administration, security, workflow, data management and integrations.
• Activate a plug-in, build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Aiding in translating business requirements into technical requirements
• Experience working in Agile/Scrum methodologies

Required Experience & Education:

• SME in ServiceNow system applications and custom applications.
• Total 5-8 years of experience needed.
• bachelors degree or equivalent degree and work experience is required
• Bachelors degree with Minimum 5 years of ServiceNow platform experience
• ServiceNow Certified Systems Administrator - Mandatory
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist - ITSM (preferred)
• ITIL4 Certified

Desired Experience:

• Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
• Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM
• Perform advanced customizations including Business rules, Script Includes, Client Scripts
• Experience designing, building and maintaining integration using REST, SOAP web services
• Experience on troubleshooting production issues and lead team providing solutions