Software Engineer II

At Mastercard, we believe in the power of data. We're a team that thinks creatively, designing smart, user-friendly, and cost-effective solutions that provide our customers with actionable insights. The Global Business Services Center (GBSC) Analytics and Automation team is made up of strong contributors with leadership abilities, innovative mindsets, and a robust blend of business and technical acumen. We act as an idea incubator, supporting various GBSC initiatives by providing in-depth analysis and strategic guidance. Our mission is to identify ways to leverage data to answer critical business questions and drive operational efficiency. We constantly innovate using new technologies and data analysis techniques to uncover actionable insights, communicate data in more effective ways to influence business decisions, encourage long-term customer engagement, improve processes and productivity, and ultimately evolve the way we do business.

Technology Stack

Our primary tools for Automation include: Automation Anywhere 360 & C# .NET. Our core database environments are: Oracle and MS SQL Server.

About Role

As a Software Engineer II, you'll play a critical role in:

• Collaborating with stakeholders to deeply understand business processes and identify key automation opportunities.
• Designing, developing, and implementing robust Robotic Process Automation (RPA) solutions using Automation Anywhere 360.
• Partnering closely with the Scrum Master and Product Owners to lead day-to-day software development efforts.
• Ensuring adherence to established software development processes and best practices.
• Effectively communicating project status and technical details to management, business owners, and other stakeholders.
• Developing and maintaining comprehensive documentation for RPA solutions, including Process Design Documents (PDD), Solution Design Documents (SDD), test plans, and user guides.
• Developing RPA solutions to ensure their accuracy, reliability, and scalability.

Experience and Skills

• Proven experience with Robotic Process Automation (Automation Anywhere 360).
• Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner to both technical and non-technical audiences.
• Strong problem-solving and troubleshooting skills, with the ability to exercise mature judgment in challenging situations.
• A keen interest and ability to work with new and emerging technologies, enabling you to present Proof of Concepts (POCs) as required.
• A Bachelor's degree in Computer Science or a related field.

Desirable or Additional Capabilities

• Knowledge in statistics and machine learning is highly beneficial, demonstrating a strong developed mentality with a focus on measuring and metrics.
• General knowledge of Corporate Finance functions.
• Advanced SQL experience is preferred.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard, is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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