Software Engineer I

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

We are seeking an experienced AEP/RTCDP Software Engineer to design, implement, and maintain cutting-edge customer data solutions on the Adobe Experience Platform. The ideal candidate will leverage their strong data engineering background to unify customer data, enable real-time personalization, and drive actionable insights for our enterprise-level operations. This role requires expertise in data modelling, identity resolution, and integrating AEP with the broader Adobe Experience Cloud ecosystem.

Minimum Qualifications:

• Bachelor's Degree Computer Science with 5+ years of overall software design and development experience.
• Experience with SQL, Adobe (AEP/RTCDP), React, CI/CD, Cucumber, Selenium
• The ideal candidate will possess expertise in XDM schema design, identity resolution, data modeling, ETL, and SQL, driving personalized customer experiences within agile environment
• Good understanding of CJA and AJO.
• Able to design reusable components and modules
• Familiarity with cloud platforms, ideally Google Cloud Platform (GCP)
• Working knowledge of data storage solutions like Big Query or Cloud SQL and data engineering tools like AirFlow or Cloud Workflows.
• Familiarity with Agile or other rapid application development methods.
• Hands on experience with one or more programming languages (JavaScript, Java, Python, Scala).
• Knowledge of various Shell Scripting tools
• Strong communication and analytical skills including effective presentation skills.

Key Responsibilities:

• Design and maintain XDM schemas and datasets to standardize customer data for profiles and segmentation.
• Configure and manage data ingestion pipelines (batch and streaming) using various sources, connectors, APIs, and SDKs.
• Set up and maintain Identity Namespaces and Merge Policies for unified customer profiles.
• Build audiences using AEP segmentation and activate them to various destinations, including Adobe Journey Optimizer.
• Collaborate on data transformations and ensure data quality, leveraging an ETL background.
• Integrate AEP/RTCDP with other platforms likeAdobe Journey Optimizer (AJO)andCustomer Journey Analytics (CJA).
• Create documentation, including data flow diagrams, aligning with data governance and privacy policies.
• Contribute to AEP project planning and execution, with experience in at least two implementation projects.
• Understand reporting tools and collaborate with analytics teams for actionable insights.
• Responsible for delivering the features or software functionality independently and reliably.
• Develop technical design documentation.
• Functions as core member of an agile team by contributing to software builds through consistent development practices with respect to tools, common components, and documentation.
• Participate in code reviews and automated testing.
• Helps other junior members of the team deliver.
• Demonstrates analytical thinking - recommends improvements, best practices and conducts experiments to prove/disprove them
• Provides continuous support for ongoing application availability.
• Willingness to learn new technologies and exploit them to their optimal potential, including substantiated ability to innovate and take pride in quickly deploying working software.
• High energy demonstrated, willingness to learn new technologies and takes pride in how fast they develop working software.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.