Software Engineer

Fini is an AI-driven customer support solution designed to resolve complex customer issues with unparalleled accuracy. Tailored for mid-market and enterprise B2C companies in industries like fintech, SaaS, and marketplaces, Fini automates up to 80% of customer tickets in critical workflows such as refunds, KYC, and billing disputes with 98% verified accuracy. By integrating seamlessly with platforms like Zendesk, Salesforce, and HubSpot, Fini enhances efficiency, reduces resolution times, and improves customer satisfaction. Trusted by organizations such as the U.S. Chamber of Commerce, Bitdefender, and multiple Fortune 500 companies, Fini processes over 1,000,000 tickets monthly, meeting stringent compliance standards like SOC 2, GDPR, and ISO 27001. Fini transforms AI into a reliable and traceable resolution layer for customer support operations.

This is a full-time remote role for a Software Engineer. The Software Engineer will be responsible for designing, developing, and maintaining robust, scalable software solutions. Daily responsibilities include back-end web development, implementing object-oriented programming principles, collaborating with cross-functional teams, and supporting the integration of Fini's AI technology into client systems. Additionally, the role involves bug fixing, code reviews, and contributing to the continuous improvement of software architecture.

• Strong foundation in Computer Science and proficiency in Programming languages
• Experience with Back-End Web Development and Software Development
• Knowledge of Object-Oriented Programming (OOP) and best practices in scalable system design
• Excellent problem-solving abilities and ability to work in both team and independent settings
• Experience with integration of APIs and external systems is a plus
• Familiarity with artificial intelligence, machine learning, or workflow automation is highly advantageous
• Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience