Software Development Specialist ( DevOps)

Qualifications:

• DevOps skill set with maybe 8-10 yrs and also can manage and provide technical guidance to the current team
• Skilled on Microsoft Azure cloud - ideally Azure Fundamentals certified OR Computer Science/Information Systems Management degree.
• Familiar with PaaS and IaaS - VMs, Storage, EventHub, Service Fabric Cluster (SFC), Azure Kubernetes Service (AKS), CosmosDB, SQL Server, IoT Hub, Databricks, KeyVault, Datalake
• Understand the concept of Internet of Things (IoT) - telemetry, ingestion, processing, data storage, reporting
• Familiarity with tools - Octopus, Bamboo, Terraform, Azure DevOps, Jenkins, Github, Ansible (Chef and Puppet would be ok as well)
• Familiarity with container orchestration platform (e.g., Kubernetes)
• Some experience with Powershell, Bash, Python
• Understanding the difference between NoSQL and SQL databases, and how to maintain them
• Understanding of monitoring and logging systems (ELK, Prometheus, Nagios, Zabbix, etc)
• Independent thinker - why does it break, what can I proactively do to fix it
• Required Strong English communication (written and oral) skills
• Release Management:
• Release Management of new software via Tools
• Understand release management SOP = QA - Load Test - Stage Environment - PROD
• Create/Manage monitoring and alerting systems and as needed to meet SLAs
• Comfortable with both Linux and Windows administration
• Working in agile teams, build, test and maintain aspects of CICD Pipeline
• Evangelize with Engineering, Security, and cross functions on Ops Best Practices
• Firmware release - OTA (over the air)
• Launch new mobile app / release new version of the existing mobile app - Appstore / Playstore
• Participate in RCCAs when needed
• Maintain documentation & best practices (Wiki & Runbooks)
• Work with teams to set up standard alerts that can be placed in ARMs & CICD
• Support product NPI onboarding
• Metric gathering on usage & distribution of that data
• Migration of the service from one platform to another/one service provider to another
• Participate in early phases of NPIs sprints when Arch tech runways are defined
• Take part on the tech bridges to support the troubleshooting effort when necessary
• Periodic audits to ensure no security issues/relevant access to the required team members (user access cleanup)
• Support continuous delivery of programs in which patches, new versions, and bug fixes are more frequently deployed to end users without sacrificing stability or reliability
• Support on-call during off-hours crisis
• Incident Management / Alerting / Monitoring:
• Responsible for Tier 2 support that includes end-2-end ownership of incidents from the time they enter the service line through closure for connected devices
• Responsible for 24X7 Major Incident Management support
• Respond, resolve, & escalate tickets in a timely manner
• Implement corrective actions needed to mitigate security risks
• Ensure all tickets requiring follow-up work and/or calls are resolved. (End-2-end incident resolution support)
• Ensure all the components are within MON purview