Software Development Senior Analyst

Roles & Responsibilities

Production Support

• Provide L2/L3 production support for a .NET MVC-based workflow application
• Handle incidents, service requests, and problem tickets using the SNI ticketing tool
• Monitor, analyze, and resolve application issues related to RPA bot-processed transactions
• Support manual intervention workflows for pending or failed transactions
• Perform root cause analysis (RCA) and implement permanent fixes
• Ensure adherence to SLAs and proper ticket documentation in SNI
• Support critical finance timelines including quarter-end and year-end close

Change & Enhancement Support

• Analyze and implement change requests for workflow logic, UI, and APIs
• Modify or enhance existing .NET MVC components based on business requirements
• Support configuration and code changes related to RPA integration
• Coordinate with RPA teams, finance users, QA, and business stakeholders
• Support deployments, hotfixes, and post-release validation

Experience

• 4+ years of experience in .NET application development and/or production support
• 2+ years of hands-on experience with Entity Framework
• Proven experience supporting workflow or transaction-processing applications

Technical Skills

• Strong experience in .NET and ASP.NET MVC
• Hands-on experience with ASP.NET Web API
• Strong SQL Server skills (queries, joins, data validation, troubleshooting)
• Solid experience with JavaScript and jQuery (minimum 4 years)
• Experience with Dapper ORM
• Experience with Entity Framework (Code First / Database First)
• Understanding of RPA-integrated applications and workflow systems

Soft Skills

• Strong analytical and troubleshooting skills
• Good communication skills for interaction with business and support teams
• Ability to work independently in a production support environment
• Willingness to support on-call rotations and critical support windows