Minimum Bachelor's Degree in Business, Computer Science, and Information Systems or equivalent experience, Master's preferred.
Excellent communication skills written and verbal
Strong experience in Software asset management related international standards (e.g., ISO 19770, ISO20000/ITIL); SAM certification preferred (e.g., IAITAM Certified Software Asset Manager).
Experience with license management and optimization tools, software discovery tools (e.g., SNOW or MS SCCM or LANDesk) and IT asset inventory systems
MS product Suite including Visio and MS project
Minimum 10 yrs. of of experience in Software Asset Management, 3+ yrs. of experience in Project Management.
Expert with software license compliance and optimization techniques
Key Accountabilities
Responsible for researching information on legislation that affects the use, tracking and reporting of software assets, staying current and researching the impact of pending regulations and legislations.
Monitor software legislation trends for each geographical area, Map legislation to compliance requirements
Design training material at multiple levels including quick guides, online, course
Communicate software compliance requirements to various group teams
Manage internal IT audit process for SAM; Create and manage audit response team
Verify and validate SAM practice against compliance requirements
Responsible to evaluate the accuracy of asset information in the SNOW tool; Assists auditors in the review of Asset Management compliance; Enforces Asset Management policies; Ensures interfaces take place with other ITSM processes, internal functions, and external suppliers.
Implements and builds controls for a software inventory, ultimately linking licensing, usage, locations, and documentation for all software products
Maintains visibility into software asset processes and builds controls for software assets throughout the lifecycle to uncover more savings and value, reduce support and rollout costs and maintain compliance
Develops, implements, and promotes policies, processes and procedures for software acquisitions, installations, usage, and disposition
Provides the correct applications to the specified users at optimal intervals to obtain the best value and to eliminate unnecessary software products
Utilizes available resources to solve problems, aware that SAM issues interrelate and impact important business objectives
Enacts and maintains a proactive Software Asset Management compliance process or continually works toward replacing reactive processes
Uses software policies, processes, and procedures to identify and thwart software piracy and theft
Builds and nurtures productive relationships with all other business units, both those that interact with the IT business functions and those that are customers
Provides employee awareness of Software compliance
Conducts responsibilities and tasks in support of the Software Asset Management Lead
Responsible for the below Software Asset Management compliance and optimization tasks improvement and identify and implement the Automation opportunities:
o Involved in the calculating of software license compliance based on software license right-to-use (RTU), software license agreements, maintenance agreements and software installations
o Validate requirements to create or modify IT software asset records and associated contract records in appropriate software repository (SNOW)
o All changes to vendor agreements are accurately reflected in SAM as confirmed with License Contract holders
o Provide expertise in ensuring that software license contracts and agreements, software licenses and software installations and associated linkages are reflected correctly in the ITAM / Software Asset Management platform repository
o Provide expertise to ensure that software license records are linked to the correct hardware device
o Create and update software counters for software titles and licenses. Research, upgrade, and downgrade parameters that impact client Right to Use (RTU) when creating or modifying software title counters
o Provides monthly and quarterly software license compliance status reports to Sr. Management
o Review software compliance measures based on existing licensing agreements
o Understand current utilization and installation of licenses based on RTU focus
o Provide analysis of Asset Data information for compliance and risk purposes as well as trends, contracts, and cost.
Ensure the IT Asset Inventory (Software) statistics are delivered within agreed timelines
