Software Application Support Engineer

Pioneer e Solutions

Lucknow

4-8 Years

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Posted 8 days ago
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Job Description

Responding to customer inquiries and resolving technical issues via phone, email, or chat
Conducting diagnostic tests to identify the root cause of customer issuesProviding technical guidance to customers and walking them through solutions to resolve their problems
Collaborating with development teams to escalate and resolve complex technical issues
Maintaining accurate records of customer interactions and issue resolutions in a CRM system
Participating in the development and delivery of customer training and support materials
Communicating with customers and internal stakeholders to provide status updates on issue resolution
Strong technical background and understanding of hardware and software systemsExcellent communication and interpersonal skills Experience with CRM and ticketing systems

More Info

Job Type:

Permanent Job

Industry:

Electronics

Role:

Software Developer

Function:

IT/Software Development - Application Programming/Maintenance

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Pioneer e Solutions

PIONEER E SOLUTIONS PVT LTD , an innovation and technology services network that helps our client base and associates to imagine and utilize products & services over the connected world. Bringing together the deep understanding of delivery oriented approach and ICT expertise in a creative manner for user experience prowess by design.

Job ID: 112528775

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