Description
We are seeking a highly experienced professional to join our team as a Soft Services Manager in India. This role is critical in ensuring the efficient delivery of housekeeping, security, and facility management services. The ideal candidate will have a proven track record in managing soft services operations, ensuring compliance with service standards, and enhancing client satisfaction.
Responsibilities
- Manage and oversee soft services operations including housekeeping, security, and facility management.
- Develop and implement standard operating procedures for soft services to ensure quality and efficiency.
- Coordinate with internal teams and external vendors to ensure smooth service delivery.
- Conduct regular inspections and audits to maintain service standards and compliance.
- Handle customer complaints and feedback to improve service delivery and client satisfaction.
- Prepare and maintain reports on service performance and other relevant metrics.
Skills and Qualifications
- 10-15 years of experience in soft services or facility management roles.
- Strong understanding of housekeeping, security, and general facility management practices.
- Excellent communication and interpersonal skills to interact with clients and team members.
- Ability to manage multiple tasks and projects simultaneously under tight deadlines.
- Proficient in using facility management software and tools.
- Strong problem-solving skills and attention to detail.
