About Reputation
Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America's Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.
Summary
The Social Media Specialist is responsible for executing day-to-day digital presence
management across business listings and social publishing channels. This role supports
customer programs by ensuring accuracy, visibility, and consistency across platforms such as
Google Business Profile, Apple Business Connect, Facebook, Instagram, Yelp, and other
directory or social networks. The ideal candidate is highly organised, detail-oriented, and
passionate about delivering a world-class customer experience in a fast-paced SaaS
environment.
Responsibilities
- Manage all aspects of customer business listings, including data collection, data entry,
verification, and ongoing accuracy maintenance.
- Execute social publishing tasks including content posting, schedule management, and
adherence to customer brand guidelines.
- Monitor platforms to identify discrepancies, updates, or issues requiring action to
maintain listing integrity.
- Partner with internal teams to resolve technical issues or data conflicts affecting
customer listings or publishing workflows.
- Communicate with customers regarding updates, data requests, and best practices for
digital presence optimization.
- Submit, track, and validate platform updates to ensure successful publication and
alignment with customer expectations.
- Review and process large datasets to support onboarding, location updates, and
ongoing account maintenance.
- Follow platform guidelines for Google, Apple, Facebook, Instagram, and other ecosystem
partners to ensure compliance.
- Demonstrate accountability for task completion, SLA adherence, and accuracy
standards.
- Maintain detailed documentation and records for customer actions, requests, and
workflow progress.
- Provide world-class customer service through urgency, thoroughness, and a solutions-
oriented mindset.
- Collaborate effectively with Customer Success, Product, Engineering, and other internal
partners.
- Identify opportunities for workflow improvement, error reduction, or performance
enhancements.
- Additional duties as assigned.
Qualifications
- Bachelor's degree or equivalent experience.
- 2+ years of customer service, SaaS support, digital operations, listings management, or
similar experience
- Hybrid work schedule: 2 days in office on Tuesday and Wednesday (subject to change)
- Experience with data entry, spreadsheet management, and large dataset processing.
- Strong organizational skills with the ability to manage deadlines and multiple priorities.
- Excellent communication skills (verbal and written).
- Solid proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with social media, ORM, and directory platforms (Google, Bing, Apple,
Facebook, Yelp).
- Strong analytical, attention to detail, problem-solving, and decision-making skills.
Our Benefits & Perks
We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That's why we offer a generous and thoughtfully designed benefits package, including:
- Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to Rs 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
- Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
- Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)
- Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
- OPD: As part of your health benefits, Employees are entitled to an annual OPD allowance of 7,500. This can be used for doctor consultations, diagnostic tests, and prescribed medications. The benefit is applicable to both the employee and eligible dependents and should be claimed within a month's time.
- AHC: All employees are eligible for one complimentary Annual Health Check each year. Employees may also extend this benefit to their dependents, they can avail the same package at the specially negotiated rates, payable by the employee.
Leaves
- Company Holidays: 10 paid holidays per year (see annual Holiday Calendar)
- Casual/Sick Leave: 12 days per year (pro-rated)
- Earned Leave: 2 days per month (pro-rated)
- Extended Company Holidays: 4 additional paid days off
- Maternity Leave: 6 months
- Paternity Leave: 10 working days
- Bereavement Leave: 10 working days
Car Lease
- Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.
Applicants only - No 3rd party agency candidates. 
