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About Beyoung -
Beyoung is a fast-growing fashion brand that curates the latest fashion trends with a focus on premium quality, diverse collections, and pocket-friendly prices. Since 2018, we've expanded from selling T-shirts and mobile covers to countless products, including our own brand Beyoung Originals, such as boxers, winter collections, shirts, chinos, and jeans. We have more than a million users, and our team is expanding quickly as we grow towards becoming the leading fashion brand and the only shopping destination for fashion enthusiasts.
Our team members are passionate and enthusiastic about our brand and our growth. We continue to keep our USP (unique selling point) intact by offering the best materials, beautiful designs, diverse collections, and unbeatable prices. We believe in empowering people to look and feel confident every day, and we take pride in the high quality of our apparel. Our team is always available to answer any questions, and we offer online support without ever asking for sensitive information.
About the Role: We are seeking a dedicated and customer-focused Social Media Support Executive to join our team. This role is ideal for someone who enjoys engaging with customers, troubleshooting issues, and providing exceptional service through social media platforms. The successful candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive experience for our audience.
Key Responsibilities:
Customer Support: Respond to customer queries, comments, and messages across various social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) in a timely and professional manner.
Issue Resolution: Troubleshoot and resolve customer complaints, concerns, or issues related to products, services, or experiences.
Social Media Monitoring: Monitor all relevant social media channels for inquiries, complaints, and feedback. Prioritize urgent matters and escalate when necessary.
Engagement: Actively engage with customers, build relationships, and encourage positive interactions with the brand.
Content Moderation: Ensure that customer comments or posts on social media are aligned with the company's policies and guidelines. Report inappropriate content when necessary.
Feedback Collection: Gather insights and feedback from customers through social media interactions and report key trends or issues to management.
Collaboration: Work closely with other teams (marketing, customer service, etc.) to address customer concerns and provide consistent messaging.
Documentation: Maintain accurate records of customer interactions and resolutions using CRM or social media management tools.
Requirements:
Bachelor's degree in Marketing, Communications, or related field (preferred).
1-2 years of experience in customer service, social media management, or support roles.
Excellent written communication skills with a keen attention to detail.
Strong interpersonal skills and the ability to engage customers in a friendly and professional manner.
Ability to handle multiple tasks and manage time effectively.
Comfortable using social media platforms and tools (e.g., Facebook, Instagram, Twitter, LinkedIn).
Basic understanding of customer service principles and social media best practices.
Preferred Skills:
Experience in a customer-facing role, particularly in social media support.
Knowledge of social media analytics tools to monitor engagement and performance.
Problem-solving skills and the ability to stay calm under pressure.
Familiarity with handling customer complaints and providing resolutions.
Beyoung Perks & Benefits:
Monthly Town Hall Meetings, rewards & appreciation programme.
Canteen Facility
Growing and friendly Culture
Be the part of beyoung family & apply at [Confidential Information]
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Job ID: 136969371
