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Sky 360-Investment RM-Sky Channel-Product Manager

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  • Posted 6 hours ago
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Job Description

JD - Investment RM

  • Reply to tickets received on Freshdesk from

  • Make outbound calls to customers for NPS

  • Make outbound calls to customers for any document requirement / clarification

  • Manage their KPIS like CSAT, FRT, count of tickets, AHT etc

  • Raise Jira Tickets to internal teams like Tech / Product etc on customer cases requiring intervention.

More Info

About Company

Kotak Mahindra Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management.

Job ID: 135931175